Payments Policy
This Payments Policy explains how you pay for orders on campernv.com, when your card may be charged, and how we handle failed payments.
Who you are paying
CamperNV
Unit B,
Halfland Barns,
North Berwick,
EH39 5PW
Phone: 0330 122 7773
Email: info@campernv.com
Hours: Monday-Friday 9:00-17:30 · Saturday-Sunday 9:00-13:00
Currency and pricing
All prices on CamperNV are shown in pounds sterling (GBP) and include VAT unless we clearly say otherwise. Delivery to UK Mainland addresses is free. If you need a quote for an address outside the UK Mainland, please contact us before you order.
Accepted payments
We accept major debit and credit cards and other payment methods shown at checkout. Checkout is powered by Shopify, and payments are processed securely through Shopify Payments and any other payment options enabled on our store at the time you buy. The exact methods available can vary by device, location and Shopify’s current offerings, so please use the options displayed on the checkout page as the definitive list for your order.
We do not ask you to send card details by email or chat. Always complete payment through the secure checkout on campernv.com.
When you are charged
When you place an order you will receive an order confirmation email. In line with our shipping process, this means we have received your order and may pre-authorise your payment card for the purchase.
We then check that your items are in stock and available for shipment. If an item is on back-order or unavailable, we will void the pre-authorisation and contact you by email to see whether alternative arrangements can be made.
If your item(s) are available for immediate shipment (within our usual handling time of 1-3 business days, Monday-Friday), we will process the charges and prepare your order for dispatch. In short: your card may be pre-authorised at checkout and charged when we are ready to ship.
Security
Payment details are handled by Shopify’s secure payment infrastructure. Card information is encrypted in transit and is not stored by CamperNV on our own servers. We take reasonable steps to keep your account and order information secure, and we ask you to keep your login details private if you use a customer account.
If you notice anything unusual about a charge related to CamperNV, contact us straight away using the details above so we can help investigate.
Failed or declined payments
If a payment fails or is declined by your bank or card issuer, the order will not be completed. Please check the card details, available funds and any bank fraud checks, then try again. If the problem continues, try another method shown at checkout or call us on 0330 122 7773 and we will help where we can.
A pre-authorisation that is later voided (for example because an item is unavailable) should release automatically, though the timing depends on your bank and can take a few business days to disappear from your statement.
Refunds and returns
If you cancel, return or are refunded for an order, refunds are processed back to the original payment method where possible. For how returns work, timelines and exceptions, please read our Easy Returns policy.
Questions
For payment queries, order confirmation issues or help choosing a checkout method, message us any time via chat, email info@campernv.com, use our Contact page, or call 0330 122 7773 during the hours above. We aim to respond within one working day.
